napoleon

Start by identifying whether your fireplace is masonry (brick, stone, mortar joints) or prefab (metal box, refractory panels bolted in). Masonry takes overlap-fit doors that hide the brick face; prefab needs an exact-match door for your make and model. Our AI Fireplace Expert identifies your fireplace from a photo in 15 seconds.

Standard-size doors come in fixed sizes (typically 36×26 to 42×30) and ship in 3–5 days starting at $865. Custom doors are built to your exact opening — to the 1/8 inch — and run 14–21 business days. Most masonry openings need custom because they're rarely square.

Quick-ship Hearthcraft and Stoll Columbia doors leave the warehouse in 2–6 business days. Custom Stoll and Design Specialties run 14–21 business days. Premium Avalon, Bar Iron (ForgeLine), and plated finishes run 4–5 weeks. Every order ships free in the continental US.

Yes — every door on ExceptionalFire carries a 5-year warranty against manufacturing defects, frame welding failure, and finish blistering when used as directed. Glass breakage from impact and finish wear from abrasive cleaning are excluded. Full terms on the warranty page.

Yes — when the fireplace is cold, closed glass doors stop room air from being pulled up the chimney by the natural draft. Industry estimates put the savings at 8–10% on heating bills in cold climates. During a burn, doors should stay open for radiant heat output and to feed combustion air.

Yes — every door ships with a hardware pack, install instructions, and template. Masonry overlap doors need a hammer drill with a 1/4-inch masonry bit; prefab doors anchor to existing factory mounting points. Plan on 30–60 minutes for the install. The installation guide walks through both fit types.