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Stephen C.
Overall I like the mantle, but as you can see from the picture, when light hits it at an angle you can see that it doesn’t have an even matte finish. I reached out to Exceptional Fire and initially they were responsive, but at some point they just stopped responding to my emails and didn’t resolve the issue. Disappointed with the lack of customer service.
Dave B.
Great product. Long lead time.
Krista C.
It looks great. Fantastic customer service. There was a small scratch upon delivery and the immediately sent a touch up kit, which worked perfectly. Solid product and company.
Charlene L.
We love it. Beautiful and easy to mount. Exactly what we were looking for!
Paul B.
We ordered three samples of the various shades of black because it was difficult to distinguish between them based on the online photos. We felt that we knew which one we wanted, but wanted to make sure by seeing the colors in person. The samples confirmed our suspicion.
Amy N.
This mantel is fantastic. It arrived in perfect condition and we installed it easily. We ordered the burnished copper and it is a charcoal color. It is stunning!!! Highly recommend.
Mary M.
Very glad I chose Exceptional Fire. Quality packing, user-friendly directions (with pictures--Yay!), and the mantle is perfect! I never write reviews, but this business deserves YOUR business. You won't be disappointed. Thanks, Exceptional Fire!!
Overall I like the mantle, but as you can see from the picture, when light hits it at an angle you can see that it doesn’t have an even matte finish. I reached out to Exceptional Fire and initially they were responsive, but at some point they just stopped responding to my emails and didn’t resolve the issue. Disappointed with the lack of customer service.
Dave B.
Great product. Long lead time.
Krista C.
It looks great. Fantastic customer service. There was a small scratch upon delivery and the immediately sent a touch up kit, which worked perfectly. Solid product and company.
Charlene L.
We love it. Beautiful and easy to mount. Exactly what we were looking for!
Paul B.
We ordered three samples of the various shades of black because it was difficult to distinguish between them based on the online photos. We felt that we knew which one we wanted, but wanted to make sure by seeing the colors in person. The samples confirmed our suspicion.
Amy N.
This mantel is fantastic. It arrived in perfect condition and we installed it easily. We ordered the burnished copper and it is a charcoal color. It is stunning!!! Highly recommend.
Mary M.
Very glad I chose Exceptional Fire. Quality packing, user-friendly directions (with pictures--Yay!), and the mantle is perfect! I never write reviews, but this business deserves YOUR business. You won't be disappointed. Thanks, Exceptional Fire!!