Lifetime Glass Protection by ExceptionalFire

Lifetime Glass Protection by ExceptionalFire — $99

Optional, one-time purchase for fireplace doors with glass. Covers the original purchaser for as long as they own the covered doors.

• Replacement glass for accidental breakage.
• Heat-related glass breakage during proper fireplace use.
• Replacement shipping and claim handling by ExceptionalFire.

Frames, finishes and installation labor are excluded. Always follow the manufacturer’s operating instructions, including whether the doors must be open while a fire is burning. This plan does not authorize use contrary to those instructions.

Your manufacturer’s warranty remains included independently of this plan. ExceptionalFire is responsible for this plan and any coverage beyond the manufacturer’s warranty. Contact ExceptionalFire with your order number and photos of damage to request replacement glass.

Free shipping across the contiguous US. Ships in 2-6 days from our facility.

All shipments are insured and tracked. You'll receive a tracking number via email within 24 hours of dispatch.

Stock items may be returned within 10 days of purchase when unused and in their original packaging. A 10% restocking fee and return shipping apply. See our return policy for details and help with damaged or incorrect orders.

Coverage depends on the product and manufacturer. See ExceptionalFire’s warranty terms for coverage by category and how manufacturer warranties apply.

For help with a claim, contact our team with your order number and photos.