The details
Product details
OverviewProduct details and key features
Make charcoal cooking part of your outdoor routine with the Primo Oval XL 400. Grill, smoke, roast or bake with natural lump charcoal in a ceramic kamado.
What comes with your grill
This package includes the grill, a steel cart and two-piece island side shelves for food preparation and serving.
Cooking features
- 400 sq. in. of primary cooking space.
- Cooking grate dimensions: 18.5 × 25 in.
- Natural lump charcoal fuel.
- Ceramic grill body.
- Compatible expansion racks are sold separately.
Guides and drawings
- Primo Quick Start Guide — Lighting, charcoal use and care for Primo ceramic grills.
- XL-Charcoal specification sheet — Manufacturer model reference; cart and table shown may be optional. Confirm hinge generation before using dimensions.
- Primo Cart Assembly Instructions — Manufacturer instructions explicitly cover PG00368 for Oval Large 300 and XL 400.
Legal disclaimers and warnings
Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.
SpecificationsDimensions, materials and product information
| Model / package SKU | PGCXLH + PG00368 + PG00311 |
|---|---|
| Grill model | Oval XL 400 |
| Fuel | Natural lump charcoal |
| Package | Grill with steel cart and two-piece island side shelves |
| Body | Ceramic |
| Primary cooking area | 400 sq. in. |
| Cooking grate dimensions | 18.5 × 25 in. |
| Optional expansion rack area | 280 sq. in. (rack sold separately) |
| Cooking methods | Grill, smoke, roast and bake |
Manufacturer documentsManuals and reference information
Documents from Primo. Review them with your installer and confirm they cover your exact model and revision before using the specifications.
- Primo Quick Start GuideLighting, charcoal use and care for Primo ceramic grills.PDF · Primo · opens in a new tab
- XL-Charcoal specification sheetManufacturer model reference; cart and table shown may be optional. Confirm hinge generation before using dimensions.PDF · Primo · opens in a new tab
- Primo Cart Assembly InstructionsManufacturer instructions explicitly cover PG00368 for Oval Large 300 and XL 400.PDF · Primo · opens in a new tab
Manufacturers may revise their documents. If a document conflicts with this listing or another document, ask our team and your installer to confirm the correct model-specific instructions before installation.
Shipping & returnsDelivery and returns
Free shipping across the contiguous US. Ships in 2-6 days from our facility.
All shipments are insured and tracked. You'll receive a tracking number via email within 24 hours of dispatch.
Stock items may be returned within 10 days of purchase when unused and in their original packaging. A 10% restocking fee and return shipping apply. See our return policy for details and help with damaged or incorrect orders.
WarrantyProduct coverage
Coverage depends on the product and manufacturer. See ExceptionalFire’s warranty terms for coverage by category and how manufacturer warranties apply.
For help with a claim, contact our team with your order number and photos.
In real homes
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Frequently Asked
What's the difference between andirons and a grate?
An andiron pair is L-shaped — the horizontal bar lifts logs off the floor for airflow, and the upright front feet keep logs from rolling forward. A fire grate is a single basket-style frame with bars along the bottom that holds the wood pile inside the firebox — it does the same airflow job as andirons but in one piece. Most modern fireplaces use a grate; andirons are common in traditional or decorative installations.
What size grate or andirons fit my fireplace?
Choose a grate or andiron pair at least 2"–3" smaller on each side than the firebox interior — this leaves room for ash buildup and tools. The grate should sit flat on the floor with the front bar slightly inset from the opening. For andirons, both feet should rest fully inside the firebox. Steel and cast iron should be at least ½" thick for durability under heat.
What tools do I need for my fireplace?
The standard fireplace tool set includes poker, shovel, broom/brush, and tongs — usually paired with a stand. The poker rearranges burning wood; the shovel scoops out ash (let cool 24+ hours first); the brush sweeps loose debris off the hearth; the tongs handle hot logs without burning your hands. Optional add-ons: a log carrier, hearth gloves, and a metal ash bucket with lid.
How do I clean and maintain fireplace accessories?
For cast iron and steel — brush off ash with a stiff brush, wipe with a dry cloth. For deep cleaning, use a damp cloth with mild dish soap and dry thoroughly to prevent rust. Brass and copper — polish occasionally with a brass cleaner. Don't use abrasive scrubbers on powder-coated or painted finishes — warm soapy water and a soft cloth is enough. Always cool fully before cleaning.
Free shipping and returns?
Free freight shipping on all accessory orders within the contiguous US. 30-day return window on unused accessories. Damage in transit fully covered — file a claim within 48 hours of delivery.